FAQs

Browse All Collections by clothing type, or find a mood in Soft Haze, Color Rush, and Dark Bloom. Our Outfit Journal has ideas for putting pieces together.

Open the Size & Model Reference section on the product page and compare its measurements with a similar piece you already like wearing. Sizes can vary between styles, so please check each item rather than relying only on S, M, or L.

Our Size & Fit guide explains how to compare measurements. For a personal suggestion, email support@eddyplan.com with the product link, your usual size, and any measurements you are comfortable sharing.

It means that style is offered in one set of measurements. It does not mean it will fit everyone. Please check the item's size chart, fabric notes, and intended fit before ordering.

Please check the product title, description, and selected option to see exactly what you are ordering. Styling pieces shown in photos are not automatically included. Some listings let you choose individual pieces, so check your selection before adding it to your cart.

Enter your delivery address at checkout to see the shipping options available for your destination. Our Shipping Policy has delivery estimates and tracking information. If an option is not shown, contact us before ordering so we can check your destination.

Once your order ships, we will email you a tracking number and link. You can also use the order-status link in your confirmation email. If you cannot find the email or need help with a delivery, contact us with your order number.

Email support@eddyplan.com with your order number and the change you need as soon as possible. We will check what is still possible. Once an order has shipped, we may be unable to change the delivery address.

Contact us with your order number, a short description, and clear photos of the issue. Please read our Refund Policy for the return conditions and instructions before sending anything back.

Our store offers major cards and payment options such as PayPal and supported digital wallets. The methods available to you are shown at checkout and may depend on your country, device, and browser.

Enter your code in the discount field at checkout, apply it, and check the updated total before paying. Eligibility, minimum spend, expiry, and whether offers can be combined depend on the particular offer. If your code is not working, send us the code and a screenshot of the message so we can help.