Refund Policy

Last updated: June 2026

We want every eddyplan piece to arrive in perfect condition. If your item arrives with a manufacturing defect or quality issue, please contact us and we will work with you to make it right.

What We Accept

We accept return requests for items with a confirmed manufacturing defect or quality issue reported within 30 days of delivery.

Examples include:

• Fabric defects
• Broken stitching or seams
• Printing or dyeing errors
• Quality issues present before the item was used

Some issues may only become visible after the first wear or wash. We will still review your request as long as the problem appears to be related to the original condition or manufacturing of the item.

What We Do Not Accept

We do not accept returns for personal preference or change-of-mind reasons, including:

• Changing your mind
• Selecting the wrong size
• Deciding that the style is not right for you
• Items that have been worn multiple times, damaged, or altered

Please review the product description and size guide carefully before placing your order.

Let Us Help

If there is an issue with your order, please contact us first at support@eddyplan.com. Giving us the opportunity to review the situation directly is usually the quickest and easiest way to find a fair solution.

Our team aims to respond within 2–3 business days and will remain in contact with you throughout the process.

How to Request a Return

Email us within 30 days of receiving your order and include:

• Your order number
• A brief description of the issue
• Clear photos showing the problem

We will review your request and respond within 2–3 business days. If approved, we will provide return instructions and cover the return shipping cost.

Refunds

Once the returned item has been received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to display the refund in your account.

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