Politique d’expédition
Shipping Policy
Last updated: June 2026
We want your eddyplan order to reach you smoothly. Here is everything you need to know about shipping.
Processing Time
Orders are processed within 2–5 business days after payment is confirmed. Once your order ships, you will receive a confirmation email with tracking information.
Estimated Delivery Time
- United States: 7–15 business days after shipment
- Japan & South Korea: 3–7 business days after shipment
- Other countries: usually 7–20 business days after shipment
Delivery times are estimates and may vary depending on carrier conditions, destination, customs processing, weather, or other circumstances outside our control. For specific delivery questions about your country, you can contact us before placing an order.
Shipping Cost
We offer free standard shipping on all orders with no minimum purchase required.
Order Tracking
Tracking information will be sent by email after your order ships. Please allow 3–5 business days for tracking updates to appear.
Customs & Duties
International orders may be subject to import duties, taxes, or customs fees determined by the destination country. Unless stated otherwise at checkout, these charges are the responsibility of the recipient.
Lost or Delayed Packages
If your order has not arrived within 30 days of receiving your shipping confirmation, please contact us at support@eddyplan.com. We will review the tracking information and help you find a solution.
Incorrect Shipping Address
Please review your shipping address carefully before completing your order. Contact us as soon as possible if a correction is needed. Once an order has shipped, we may be unable to change its destination.
Contact
For shipping questions, email support@eddyplan.com. We aim to respond within 2–3 business days.
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